Privacy Policy
Last updated: 7 April 2026
1. About PumpSwap
PumpSwap (pumpswap.com.au) is operated by FrontDoorAI Pty Ltd (ABN pending). We provide a free comparison service for heat pump hot water systems in Australia, connecting homeowners with vetted local installers.
2. Information We Collect
When you request quotes through our platform, we collect:
- Your name, email address, and phone number
- Your property details (type, ownership, state, postcode)
- Your current hot water system information
- Your preferences for a new system (household size, budget, priorities)
We also collect anonymous usage data through Google Analytics (GA4) including:
- Pages visited and time spent on site
- Device type and browser information
- Geographic region (not precise location)
- Referral source
3. How We Use Your Information
Your personal information is used to:
- Match you with up to 3 relevant local heat pump installers
- Send your quote request details to those installers
- Contact you if we need to clarify your requirements
- Improve our service and cost estimates
We do not sell your personal information to third parties. Your details are only shared with the installers matched to your quote request.
4. Data Storage and Security
Your data is processed securely and transmitted via encrypted connections (HTTPS). Quote request notifications are delivered via Resend (email service provider). Analytics data is processed by Google Analytics under their privacy terms.
5. Cookies
We use Google Analytics cookies to understand how visitors use our site. These cookies collect anonymous data and do not identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
6. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
7. Third-Party Services
We use the following third-party services:
- Google Analytics (GA4) for website analytics
- Resend for email delivery
- Railway for website hosting
Each service has its own privacy policy governing their use of data.
8. Contact Us
For privacy enquiries or to exercise your rights, contact us at: robbie@frontdoorai.com