PumpSwap installer badge
What the badge means
If you arrived here from a badge on an installer's website, that badge was issued by PumpSwap, an independent Australian comparison site for heat pump hot water. The installer did not write it and cannot edit it. Every line on it is computed from PumpSwap's own records and updates by itself.
Verified Installer
The business is registered on PumpSwap and we have checked its ABN with the Australian Business Register. Where the badge names a category (heat pump, EV charger, solar or home battery), the business is listed on PumpSwap for that kind of work. It is not a licence check or an accreditation: those sit with the state regulator and the relevant scheme.
Fast Responder
When this installer takes up a homeowner's quote request on PumpSwap, they typically do it within 60 minutes of being sent it, measured across their most recent requests (at least 3). It has to be kept to be shown. It measures how quickly they take a request up, not how soon they will call or visit.
Star rating
Shown once at least 3 homeowners who requested quotes through PumpSwap have rated the installer, and the review count appears from 12. Only ratings from real PumpSwap requests count. There are no seeded, default or purchased ratings, ever.
PumpSwap is paid by installers only when they take a job through the platform. Homeowners never pay. Our editorial standards explain how we check what we publish.